Privacy Policy

1. Introduction

Welcome to Vapelx. We respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how Vapelx collects, uses, stores and protects personal information when you visit our website, contact us or use our online services.

We aim to handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where applicable.

2. Personal Information We Collect

Depending on how you interact with our website, we may collect the following types of personal information:

• Contact Information: Your name, email address, telephone number and contact details.
• Account Information: Login details and account preferences.
• Order Information: Relevant transaction records, order references, billing and delivery information where applicable.
• Payment Information: Payment transaction details processed through third-party payment providers.
• Technical Information: IP address, browser type, device information and website activity.
• Communication Information: Messages, enquiries, feedback and customer support requests.
• Marketing Preferences: Subscription status and communication preferences.

We only seek to collect information that is reasonably necessary for our business operations and services.

3. How We Collect Personal Information

We may collect personal information through the following methods:

• When you visit or browse our website.
• When you create an account or submit an online form.
• When you contact our customer support team.
• When you subscribe to newsletters or marketing communications.
• Through cookies and similar website technologies.
• Through authorised third-party service providers.

4. How We Use Your Personal Information

Vapelx may use collected information for the following purposes:

• To operate, maintain and improve our website.
• To manage customer accounts and enquiries.
• To process and maintain relevant transaction records where legally permitted.
• To provide customer service and respond to requests.
• To maintain website security and prevent fraudulent activity.
• To improve website functionality and user experience.
• To send service-related notifications.
• To provide marketing communications where permitted by law.
• To meet applicable legal and regulatory obligations.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve website performance and functionality.

• Remember website preferences.
• Understand visitor interactions.
• Improve website navigation and performance.
• Analyse website traffic and usage patterns.
• Support website security and functionality.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website features.

Where required by applicable law, we will obtain consent before using non-essential cookies or tracking technologies.

6. Sharing and Disclosure of Personal Information

We do not sell personal information to third parties.

We may share relevant information with trusted service providers where reasonably necessary, including:

• Website hosting and technical support providers.
• Payment processing providers.
• Website analytics providers.
• Customer support platforms.
• Email and communication service providers.
• Delivery and logistics providers, where applicable.
• Professional advisers and government authorities where legally required.

Information is only disclosed where there is an appropriate legal basis or other applicable permission.

7. Overseas Disclosure of Personal Information

Some website hosting, technical support, payment processing or other service providers may operate outside Australia.

Personal information may therefore be stored or processed overseas, depending on the services used.

Where applicable, Vapelx will take reasonable steps to ensure overseas disclosures comply with relevant Australian privacy requirements, including Australian Privacy Principle 8.

8. Data Security

We take reasonable steps to protect personal information against:

• Unauthorised access.
• Loss or theft.
• Misuse or interference.
• Unauthorised modification.
• Unauthorised disclosure.

Security measures may include website encryption, access controls, secure hosting environments and technical safeguards.

No internet transmission or electronic storage method can be guaranteed to be completely secure.

If a data breach occurs, we will respond in accordance with applicable legal obligations, including the Notifiable Data Breaches scheme where relevant.

9. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, or as required by applicable laws and regulations.

When information is no longer required, we will take reasonable steps to securely destroy or de-identify it, unless retention is legally required or permitted.

10. Your Privacy Rights

Subject to applicable Australian privacy laws, you may have the right to:

• Request access to personal information we hold about you.
• Request corrections to inaccurate or outdated information.
• Ask how your personal information is collected or used.
• Withdraw consent where processing is based on consent.
• Opt out of direct marketing communications.
• Make a privacy complaint if you believe your information has been handled improperly.

We may need to verify your identity before processing certain requests.

11. Marketing Communications

If you subscribe to our marketing communications, we may send relevant website updates, service announcements and promotional information where permitted by applicable law.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us directly.

Unsubscribing from marketing communications will not prevent us from sending essential service-related messages where necessary.

12. Age Restrictions and Regulatory Compliance

Vapelx recognises the importance of protecting young people and complying with applicable laws and regulations.

Where a service or transaction is legally subject to age restrictions or other eligibility requirements, appropriate verification procedures may be used where required.

We do not knowingly seek to collect personal information from children in circumstances where such collection is prohibited by law.

Nothing in this Privacy Policy authorises the sale, supply, importation or advertising of vaping goods in circumstances prohibited by Australian law.

13. Third-Party Websites

Our website may contain links to third-party websites or services.

These external websites operate independently and have their own privacy policies and data handling practices.

We encourage visitors to review the privacy policies of third-party websites before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website operations, business practices, technology or applicable legal requirements.

Any updated version will be published on this page with a revised Last Updated date.

We encourage visitors to review this page periodically.